Explore the city, starting with one person's story.

Storyweave app interface
Oral History Archive
"Heritage is not merely a collection of things, places, or practices — it is the active process of making sense of the present through the lens of the past."
— The democratisation principle behind Storyweave

Heritage belongs to
everyone.

Mainstream heritage discourse has long privileged institutional voices. Storyweave challenges this — placing marginalised, overlooked, and everyday stories at the centre of the urban experience.

What guides every
story we tell.

01

Curiosity

Every route is designed to spark questions about the layers of history beneath your feet, not to deliver packaged answers.

02

Inclusivity

Stories from communities often absent from official heritage — migrants, women, working-class voices — are central, not marginal.

03

Accessibility

Audio-first design works for users with visual impairments. No specialist hardware — just a smartphone and headphones.

04

Pleasure

Exploring the past should be joyful. We pair rigorous history with compelling narrative craft and atmospheric soundscapes.

05

Safety

Routes are reviewed for safety. In-app guidance helps users navigate unfamiliar areas of the city with confidence.

06

Respect

We treat both the communities whose stories we tell and the historians who preserve them with deep ethical care.

Five steps from
street to story.

01

Open the app near a Storyweave location

Available on iOS and Android. Storyweave detects nearby routes and shows you a live map of trigger points around you.

02

Walk to a trigger point — audio begins

GPS detects when you arrive at a location point. Audio begins automatically — no tapping required. Ambient sounds blend into the historical soundscape.

03

Choose your narrative branch

At key moments, you choose which story thread to follow. The narrative branches based on your curiosity, not a prescribed path.

04

Walk and listen between waypoints

The audio is designed to feel like a conversation with someone who was there — not a museum commentary.

05

Add your own memory to the map

Contribute your own memory about a location. Your layer of history becomes part of the city's living record — discoverable by future walkers.

Storyweave app — playback screen

Meet Zoey Cress

A synthesised persona representing our core target audience: the narrative explorer who craves depth, authenticity, and emotional connection in travel.

Zoey Cress

Zoey Cress

Narrative Explorer
Age: 24 · Postgraduate student, social sciences
City: A metropolis rich in culture, yet her heart yearns for historically layered places

Xiaohongshu power user · Apple Podcasts subscriber
Google Maps + travel apps, but finds decision-making hard
Goals
  • Find a truly unique travel route, not influencer checklists
  • Join a reliable community for niche, genuine discoveries
  • Experience a map filled with stories and human warmth

What she says

"I followed a social media travel guide from start to finish, but it felt like I was just ticking off someone else's checklist — everything went exactly as expected, with no surprises at all."
"The museum narration was too dry, and the Wikipedia-like text failed to spark my interest. What I really want to know is — how do people who actually live here feel about this place?"

Core Values

Depth over breadth
Against algorithms
People over institutions
Creative documentation

Her frustrations

Recommendation algorithms push the same "check-in spots." Can't tell which content is genuine vs paid ad. Dry institutional narration kills emotional connection. Can't find niche, authentic local content.

What she needs

A story, a piece of history, or a moment of emotional resonance to truly set her on a journey. Honest first-person narratives. Freedom to explore at her own pace, with guidance available when she wants it.

10 participants, 4 countries

We recruited a diverse group ranging from young international students to older domestic travellers, capturing a wide spectrum of travel motivations and digital habits.

10
Interviews conducted
5
Geographic locations
46
Years age spread (20–66)
11
Questions explored
P1
Age 22 · Chinese student in UK
Story-seeker
P2
Age 20 · Chinese student in UK
Meticulous planner
P3
Age 21 · Chinese student in UK
History enthusiast
P4
Age 22 · Chinese student in US
Personal-connection
P5
Age 21 · Chinese student in US
Spontaneous explorer
P6
Age 54 · Living in China
Comfort traveller
P7
Age 66 · Living in China
Guided tour fan
P8
Age 21 · HK (China) university student
Crowd avoider
P9
Age 21 · Chinese student in Germany
Efficiency-focused
P10
Age 22 · Chinese student in UK
Serendipity traveller

6 recurring themes

Across all 10 interviews, six consistent patterns emerged that directly shaped Storyweave's design priorities.

"The museum narration was too dry, and the Wikipedia-like text failed to spark my interest. What I really want to know is — how do people who actually live here feel about this place?"

Stories drive motivation

Almost every participant mentioned that they need a compelling narrative (historical, mythological, or personal) before they feel motivated to visit a place. Facts alone don't move people.

"I need a story to draw me in. Without a narrative as foundation, travel feels like sightseeing without meaning."
"I followed a social media guide and felt like ticking someone else's checklist. I can't tell which recommendations are genuine and which are disguised ads."

Personal > algorithmic content

Participants trust genuine personal accounts far more than influencer content or algorithm-pushed recommendations. They can tell when something is "authentic" vs. paid promotion.

"Social media has become much less trustworthy. There are too many ads — you simply can't find in-depth, valuable sharing anymore."
"A friend's recommendation always has more persuasive power than watching a video, because I understand their taste and can filter accordingly."

Safety is the #1 deterrent

Personal safety concerns were the single most cited reason for not visiting a place, mentioned by almost every participant, from young students to older travellers.

"I'm afraid of going to places where I might get robbed or pickpocketed. Security is always my first filter."
"Overcrowding is also a dealbreaker. Once I see everyone going there, I immediately lose interest."

Self-exploration, guided by narrative

9 out of 10 participants prefer self-exploration over guided tours. But they still want narrative support: audio guides, podcasts, or story context, available on demand.

"I like exploring freely. Tour groups are too restrictive — I can't develop my own connection with the city. But at major sites I sometimes wish someone would explain things."
"I sometimes listen directly to a podcast about the place. It feels more interesting than the official audio guide."

Memory is physical & sensory

Participants use physical artefacts (tickets, postcards, earrings, pressed flowers) and sensory anchors like a song tied to a place to recall and re-experience travel memories.

"I listen to the same song on repeat in a new city. Later that song becomes a portal back to that exact feeling and place."
"I collect everything — tickets, pretty receipts, transit cards — and paste them in a notebook. It becomes a physical record of everywhere I've been."

Information fragmentation frustrates

Switching between multiple apps, wading through paid content, and not finding local or authentic perspectives were the most common friction points across all users.

"Switching between apps constantly is so annoying. I want everything in one place, but I also don't trust any single platform."
"No matter how much I search, I'm always stuck in an information bubble. I can only access tourist-facing content, never how locals actually feel."
scroll to explore

7 stages of a cultural travel experience

Mapped across Discover → Choose → Explore → Rate → Share → Create → Reflect, tracing the emotional highs and lows that define how our users move through cultural travel.

User Journey Map — Behaviour and Thoughts
User Journey Map — Problems and Opportunities

Key Emotional Low Point

At the "Explore & Immerse" stage, the absence of timely local context causes a dip in emotional engagement. Users feel disconnected from the place's living culture.

Critical Pain Point

Lacking a timely travel journal or coordinate-recording tool was flagged as the biggest friction across the journey: users lose place data and can't revisit or share accurately.

Biggest Opportunity

The "Create" and "Reflect & Grow" stages are currently almost entirely unserved. There's a huge gap for tools that help users process, organise and re-share their experience.

How Zoey uses Storyweave

A 5-scene narrative sketch showing the full user journey, from the spark of a travel idea to immersive, audio-led exploration in the city.

Storyboard scene 01
Scene 01

Zoey has reading week. She considers visiting a museum but feels the pull of discovering somewhere more meaningful.

Storyboard scene 02
Scene 02

She opens Storyweave and finds a narrative-led route, "A Day in the Life of a 19th Century Clerk," drawn across the London map.

Storyboard scene 03
Scene 03

She can also browse curated stories and discover places by the people who lived there, not just by map pin density.

Storyboard scene 04
Scene 04

Walking through Brick Lane, Zoey follows the audio story, an immersive layered narrative that brings each site to life without stopping her movement.

Storyboard scene 05
Scene 05

She can select a route mode (Calm Route, Sense-Friendly, Accessible, or Safety-Focused), tailoring the experience to her needs that day.

Key insight from storyboard

"Narrative-first" navigation changes how people move through the city; they follow stories, not star ratings.

What the research tells us

Four actionable conclusions that directly shaped Storyweave's product direction.

01

People need narrative before motivation

No participant described deciding to visit a place based on facts or ratings alone. A story (historical, personal, or mythological) was always the emotional entry point. Storyweave must lead with story, not map pins.

02

Trust is earned through voice, not metrics

Star ratings and view counts are largely ignored. Participants responded to first-person audio narration and friend recommendations because they carry a distinct human voice. Storyweave's audio content must sound like a person, not a guide book.

03

Freedom + optional guidance = ideal UX

The sweet spot isn't self-guided OR guided: it's both, switchable. Users want to roam freely but have rich narrative context available whenever they pause to look around. Our interface should never interrupt, only enhance.

04

The post-visit experience is completely unserved

Every participant struggled to capture, organise, or re-share their experience after returning. There is a clear product gap for a "living memory" layer that bridges travel notes, route logs, and reflective storytelling.

A different kind
of audio guide.

Feature VoiceMap SmartGuide Storyweave
GPS-triggered audio ✓ Yes ✓ Yes ✓ Yes
Branching / non-linear narrative ✗ No ✗ No ✓ Core feature
Community co-created stories ✗ No ✗ No ✓ Co-creation model
Oral history archive integration ✗ No ✗ No ✓ National Life Stories
Marginalised / diverse voices ~ Varies ~ Institutional ✓ Central mission
AR / VR dependency ✗ None ~ Optional ✓ Audio-only by design
Free-to-user model ~ Freemium ✗ B2B only ✓ Grant & partnership

Ready to walk
into history?

Try the prototype or play the pilot episode. No download required.